Frequently Asked Questions
How long will it take for my order to ship?
Orders are typically handed over to our shipping partners same day if the order is placed before 12:00 PM Eastern time or the following business day if the order is placed after 12:00 PM on weekends. It may take as much as 2-3 business days to process some orders during peak times.
How long does my order take to arrive once it is shipped?
USA: 2-6 days via USPS
Canada: 1-5 days via Canada Post
Do you provide tracking with shipments?
Absolutely. All shipments have tracking information.
What material are the covers made from?
Our face covers are 100% cotton. Cotton is natural and gentle on skin. The product description will always state what the material is.
My cover is a little loose fitting, how can I tighten it?
We recommend adjusting the ear loops to make it snug.
Can I wash or iron my cover?
Absolutely, we recommend you wash your cover on a regular basis. Please ensure the elastics are secure before you machine wash. Do not use bleach on them. Feel free to iron them, make sure the hot iron does not touch the elastic!
How does one safely remove a used cloth face covering?
Individuals should be careful not to touch their eyes, nose, and mouth when removing their cover and wash hands immediately after removing.
Are the covers medical grade covers?
Absolutely not. The cover should not be used in any surgical setting or where significant exposure to liquid, bodily or other hazardous fluids may be expected; or in a clinical setting where the infection risk level through inhalation exposure is high.
Where are the covers shipped from?
All orders ship from Toronto, Canada.
What is your cancellation policy?
We do not offer a cancellation option. Please ensure our product is what you are looking for. Orders are final once they are processed and cannot be cancelled.
What is your refund or exchange policy?
Covers are very personal items and are not exchangeable nor refundable once they are shipped due to the health and safety of everyone.